Return, Replacement & Refund Policy
At Mithila By Reshma, we take great care in checking and packing every product before dispatch. We aim to ensure that every order reaches our customers in good condition.
1. Eligibility for Return, Replacement or Refund
A request for a return, replacement, store credit, or refund will be considered only if the product received is:
- Incorrect or different from the product ordered
- Damaged at the time of delivery
- Defective at the time of delivery
Returns or refunds will not be accepted for personal preferences, including:
- Change of mind
- Dislike of colour, design, fabric, or pattern
- Product not meeting personal expectations
Please note that slight variations in colour may occur due to
photography, lighting, and differences in mobile or computer screen
displays.
2. Mandatory Unboxing Video
A complete, clear, and uninterrupted unboxing video is mandatory for
all claims related to an incorrect, damaged, or defective product.
The video must clearly show:
- The unopened parcel
- The shipping label
- The complete unboxing process from beginning to end
- The product and the reported issue
Edited, incomplete, or interrupted videos may not be accepted. Claims without a valid unboxing video may not be eligible for return, replacement, store credit, or refund.
3. Reporting an Issue
If you receive an incorrect, damaged, or defective product, please contact Mithila By Reshma Support as soon as possible after
delivery.
Please provide:
- Your order number
- Details of the issue
- Clear photographs, if requested
- The complete unboxing video
Our team will review and verify the claim before confirming the appropriate resolution.
4. Return of the Product
If a return is required, Mithila By Reshma will provide instructions for returning the product.
Customers should not send the product back without prior approval or return instructions from our team.
The product must be returned in the condition in which it was received and should include:
- Original packaging
- Original tags
- Any accessories or items included with the order
Products that have been used, washed, worn, altered, or damaged after delivery may not be eligible for a return, replacement, store credit, or refund.
5. Return Shipping
For an approved claim involving an incorrect, damaged, or defective product, Mithila By Reshma will provide appropriate return instructions and communicate the return shipping process to the customer.
Return shipping expenses will be handled based on the nature of the approved claim and the return method instructed by our team.
6. Replacement
Once the claim is approved and the product is returned, where applicable, Mithila By Reshma will arrange a replacement, subject to the availability of the same product.
If the same product is unavailable, we may offer an appropriate alternative resolution, such as:
- A replacement with another suitable product
- Store credit
- Refund, where applicable
7. Refunds
Refunds are considered only in eligible and approved cases where an appropriate replacement or other resolution cannot be provided.
Where a refund is approved, it will be processed after the returned product is received and verified by Mithila By Reshma, unless otherwise confirmed by our team.
Refunds will not be issued for products returned due to personal preference, change of mind, or other non-eligible reasons.
8. Store Credit
Where applicable, Mithila By Reshma may offer store credit as a resolution for an approved claim.
The value and terms of the store credit will be communicated to the customer at the time of resolution.
9. Final Verification and Approval
All return, replacement, store credit, and refund requests are subject to verification and approval by Mithila By Reshma.
We reserve the right to determine the appropriate resolution based on the nature of the issue, supporting evidence provided, and verification of the returned product.
10. Contact Us
For any questions or concerns regarding a return, replacement, or refund, please contact Mithila By Reshma Support with your order details.